Return & Refund Policy
Effective Date: July 2, 2026
At House Of Classy Brands (HOCB), customer satisfaction is our priority. We strive to provide genuine, high-quality products. If you experience any issues with your order, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- You received the wrong product.
- You received a damaged or defective product.
- The product delivered is different from the item you ordered.
- The product is incomplete or missing accessories (where applicable).
To be eligible for a return:
- The request must be made within 3 days of receiving the product.
- The item must be unused, unworn, and in its original condition.
- All original tags, labels, packaging, accessories, manuals, and invoices must be included.
- The product must not show signs of use, washing, alteration, or damage caused by the customer.
2. Non-Returnable Items
Returns will not be accepted for:
- Products that have been used, worn, washed, or damaged after delivery.
- Products returned without original packaging or tags.
- Personal care or hygiene products that have been opened or used.
- Gift cards, vouchers, or promotional items.
- Clearance, discounted, or final sale items (unless defective or incorrectly delivered).
- Products damaged due to customer misuse or negligence.
3. Return Process
To request a return:
- Contact our customer support within 3 days of delivery.
- Provide your order number and a brief description of the issue.
- Attach clear photos or videos showing the product and the problem.
- Our team will review your request and provide return instructions if your request is approved.
Returns sent without prior approval may not be accepted.
4. Product Inspection
Once we receive your returned item, our team will inspect it to verify that it meets the return conditions.
We reserve the right to reject return requests that do not comply with this policy.
5. Refund Policy
If your return is approved, your refund will be processed using the original payment method whenever possible.
Depending on the payment method, refunds may be issued through:
- Bank Transfer
- Mobile Financial Services (such as bKash, Nagad, or Rocket)
- Original Payment Gateway
- Store Credit (where applicable)
Refund processing generally takes 7–10 business days after the returned product passes inspection.
6. Shipping Charges
- Original shipping charges are generally non-refundable unless the return is due to our error.
- If the wrong or defective product was delivered, we will bear the return shipping cost.
- If the return is requested for reasons other than our mistake, the customer may be responsible for return shipping charges.
7. Order Cancellation
Orders may be cancelled before shipment by contacting our customer support.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery by providing:
- Order Number
- Clear photos of the product
- Photos of the package
- Description of the issue
We will investigate and provide an appropriate resolution as quickly as possible.
9. Exchange Policy
Eligible products may be exchanged instead of refunded, subject to stock availability.
If the requested replacement is unavailable, a refund or store credit may be offered.
10. Refused Deliveries
If a customer refuses to accept an order without a valid reason, or provides incorrect delivery information, any applicable delivery or return charges may be deducted from the refund or charged separately.
11. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
House Of Classy Brands (HOCB)
Email: info@hocb.com.bd
Phone: +880 1342-500555
Location: Dhaka, Bangladesh